Delete your account and data

You can delete your evvnly account and the personal data associated with it at any time. There are two ways to do it — you do not need to keep the app installed to request deletion.

Option 1 — In the app (fastest)

Open evvnly and go to Settings → Privacy → Delete account. This permanently deletes your account and removes your personal data from our live systems.

Option 2 — By email

If you can no longer use the app, email us at [email protected] and ask us to delete your account and data. To help us find and verify your account, please:

• send the request from the email address you use to sign in to evvnly, and
• use the subject line “Delete my account”.

So that nobody else can delete your account, we may ask you to confirm the request from your account email address. Once we’ve verified it’s you, we will delete your account without undue delay and within 30 days, and email you to confirm when it’s done. This is free.

What gets deleted

• Your profile (display name, photo, bio), your account, and your sign-in identifiers.
• The groups, expenses, balances, settlements, comments, and any photos linked to your account.
• Your push-notification tokens and device/diagnostic data.

What we may keep

We delete your personal data from our live systems, except for limited records we are legally required to keep — for example, billing and tax records for any paid purchases, which Portuguese law generally requires us to retain for up to 10 years. These are kept only to meet that obligation and are not used for anything else. Backups are cycled out on a rolling basis.

Some content you added to a shared group (for example, an expense) may remain visible to the other members of that group as part of their shared record, but it will no longer be linked to your profile.

For full detail on how we handle your data, see our Privacy Policy.