Delete your account and data

You can delete your evvnly account and the personal data associated with it at any time. There are two ways to do it — you do not need to keep the app installed to request deletion.

Option 1 — In the app (fastest)

Open evvnly and go to Settings → Privacy → Delete account. Before you confirm, the app shows you exactly what will happen: what becomes of each group you own, how many people keep you in their contacts, and any balances you still have open. You also choose whether to delete the photos and comments you added (see Your photos and comments below). Deletion is immediate.

Option 2 — By email

If you can no longer use the app, email us at [email protected] and ask us to delete your account and data. To help us find and verify your account, please:

• send the request from the email address you use to sign in to evvnly,
• use the subject line “Delete my account”, and
• tell us whether you also want the photos and comments you added deleted.

So that nobody else can delete your account, we may ask you to confirm the request from your account email address. Once we’ve verified it’s you, we will delete your account without undue delay and within 30 days, and email you to confirm when it’s done. This is free.

What gets deleted

• Your account and your sign-in identifiers, including your email address. It is not kept anywhere.
• Your profile — display name, photo, bio — and your personal settings.
• Your own spending history: your personal expense ledger, your saved categories, and your saved preferences.
• Your push-notification tokens and device and diagnostic data.
• If you choose: the photos you attached to shared expenses and the comments you wrote on them — see Your photos and comments below.
• Any share links you had issued.
• Your waitlist signup, and your email address and account link on any feedback you sent us. The text of the feedback itself is kept, anonymously.
• Any group you own that nobody can take over, once everyone else with an account has left it and removed it from their groups (“Remove from my groups”), and nobody in it owes anything — together with everything in it.

Subscriptions and passes

Deleting your account stops every subscription you bought on our website or on Google Play from renewing, so you are not charged again. A subscription bought through the Apple App Store is the exception: Apple does not let us cancel it for you, so cancel it yourself in your Apple account’s subscription settings (on iPhone: Settings, then your name, then Subscriptions), before or after you delete your account. Anyone your subscription covers, such as the members of your Household plan, keeps Plus until the end of the period you have already paid for, and a Trip Pass you bought keeps covering its group until it runs out. After that, it simply ends.

If we cannot reach the payment provider at that moment, your account is still deleted, and we keep trying until your subscription stops renewing.

What stays, and why

Some of what you added to a group is not only yours. An expense you entered, and the balances and settlements that follow from it, are part of every other member’s record of what they are owed and what they owe. Deleting those would not erase your data — it would corrupt theirs. So they stay:

• Shared expenses, settlements and balances — in groups and one-to-one — together with the receipts attached to them.
• Your name on those records, as each group and each person knew you — and nothing else. There is no account behind it, no email address, no profile photo, and no way to sign in as it.
• The photos you attached and the comments you wrote (a comment keeps its text and your name), unless you choose to delete them.
• Contacts other people saved for you. If someone added you to their people with a name and an email address, that contact stays in their address book with the name and the email address they typed — that is their information, not yours. It is simply no longer connected to you.

What stays is also split up. There is no single record of you that everyone can see: each group keeps your name on its own records, and each person who saved you as a contact keeps their own contact. Nobody inherits a view of anyone else’s.

We keep these records because they are other people’s records of money they are owed or owe, which they may need to establish or settle a claim (GDPR Article 17(3)(e)), and keeping them intact is in their legitimate interest (Article 6(1)(f)).

Everyone who shared a group with you, and everyone connected to you, sees a one-off note that you deleted your account.

Your photos and comments

When you delete your account, you choose what happens to the photos you attached to shared expenses and the comments you wrote on them. By default they stay with the expense, as part of what the others saw and replied to. In the app, tick Also delete all the comments and photos I posted (or say so in your email) and they are deleted from every group and every one-to-one expense. Receipts are not part of this choice: a receipt documents the expense itself, so it stays either way.

Groups you own

Deleting your account does not delete the groups you created. Each one is handed to another active member — an existing admin if there is one, otherwise the longest-standing member who has an account — so the group and its ledger carry on without you. You’ll see who takes over before you confirm, and you can hand a group to someone else yourself first if you’d rather choose.

The exception is a group nobody can take over, because every other member with an account has already left. If everyone in it is settled up and everyone who left has also removed it from their groups, that group and everything in it is deleted outright. Otherwise the group stays: it closes, has no owner, and nothing new can be added — but people with an account can still settle their balances. Once everyone is settled and the last person still keeping it has removed it from their groups, it is deleted for good.

Coming back

If you sign up again later, you start fresh — a new account, with none of the old history attached. Anyone who still has you as a contact can send you a request again, and accepting it reconnects you to the groups they added you to. It happens one person at a time, and only when you accept. In groups you created or joined yourself with an invite link, your old place stays as a former member, with its history and balance.

What we may keep

We delete your personal data from our live systems, except for the shared records described above and except for limited records we are legally required to keep — for example, billing and tax records for any paid purchases, which Portuguese law generally requires us to retain for up to 10 years. These are kept only to meet that obligation and are not used for anything else. Crash and error reports and technical logs are kept for a limited period, typically up to 90 days. Backups are cycled out on a rolling basis.

For full detail on how we handle your data, see our Privacy Policy.